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Customer Service Rep - Belfast - Immediate Start - Progression
Job Description
VANRATH are delighted to be assisting a major growing sustainability client with the Recruitment of an Experienced Customer Service Rep to join a fun and friendly team based in Belfast City Centre.
Salary - £24,500 - £26,000
Hours - 08:30-17:00
Responsibilities:
- Oversee all aspects of sales administration, including managing inbound sales inquiries and handling new customer onboarding.
- Generate electronic sales and production orders.
- Calculate required material quantities and prepare purchase orders as needed.
- Price sales orders based on established customer pricing structures.
- Maintain and manage controlled documents and ensure accurate upkeep of specification documents.
- Monitor stock levels to meet customer needs and production requirements.
- Participate in production meetings to align with customer service requirements.
- Manage customer service workflows and maintain customer forecasts.
- Provide requested information to customers, such as stock reports.
- Attend customer visits, both on-site and off-site, as required.
- Address customer inquiries directly, resolving issues confidently and effectively.
- Escalate customer issues when necessary.
- Coordinate with the supply chain to ensure smooth operations.
- Resolve invoice-related queries.
- Meet monthly targets in line with agreed profit margins.
- Ensure accuracy in customer service data for management reporting purposes.
- Work closely with the Accounts team to facilitate precise reporting.
- Comply with all company policies, procedures, and health and safety standards.
Essential Criteria:
- Minimum of 2 years' proven experience in a customer-facing or administrative role.
- Experience in customer account management.
- Familiarity with CRM systems is advantageous.
- Minimum educational qualification: GCSE (or equivalent) in Maths and English.
- Exceptional attention to detail and ability to follow detailed processes and procedures.
- Proactive, with the ability to manage and prioritize workload to meet deadlines.
- Adaptability to work effectively within a fast-paced environment, maintaining standards while meeting production schedules.
- Flexible, with a willingness to work cross-functionally within the team.
- Strong problem-solving and decision-making abilities.
- Professional communication and interpersonal skills for building and sustaining key stakeholder relationships.
- Strong numeracy and literacy skills.
- Proficient in IT, especially Microsoft Office, with a focus on Excel proficiency.
For more informaiton on this role reach out to Phil Doherty @ VANRATH for a confidential chat