Customer Service Rep - Belfast - Immediate Start - Progression

VANRATH are delighted to be assisting a major growing sustainability client with the Recruitment of an Experienced Customer Service Rep to join a fun and friendly team based in Belfast City Centre.

Salary - £26,500 - £30,000

Hours - 08:30-17:00

Responsibilities:

• Oversee all aspects of sales administration, including managing inbound sales inquiries and handling new customer onboarding.
• Generate electronic sales and production orders.
• Calculate required material quantities and prepare purchase orders as needed.
• Price sales orders based on established customer pricing structures.
• Maintain and manage controlled documents and ensure accurate upkeep of specification documents.
• Monitor stock levels to meet customer needs and production requirements.
• Participate in production meetings to align with customer service requirements.
• Manage customer service workflows and maintain customer forecasts.
• Provide requested information to customers, such as stock reports.
• Attend customer visits, both on-site and off-site, as required.
• Address customer inquiries directly, resolving issues confidently and effectively.
• Escalate customer issues when necessary.
• Coordinate with the supply chain to ensure smooth operations.
• Resolve invoice-related queries.
• Meet monthly targets in line with agreed profit margins.
• Ensure accuracy in customer service data for management reporting purposes.
• Work closely with the Accounts team to facilitate precise reporting.
• Comply with all company policies, procedures, and health and safety standards.

Essential Criteria:

• Minimum of 2 years' proven experience in a customer-facing or administrative role.
• Experience in customer account management.
• Familiarity with CRM systems is advantageous.
• Minimum educational qualification: GCSE (or equivalent) in Maths and English.
• Exceptional attention to detail and ability to follow detailed processes and procedures.
• Proactive, with the ability to manage and prioritize workload to meet deadlines.
• Adaptability to work effectively within a fast-paced environment, maintaining standards while meeting production schedules.
• Flexible, with a willingness to work cross-functionally within the team.
• Strong problem-solving and decision-making abilities.
• Professional communication and interpersonal skills for building and sustaining key stakeholder relationships.
• Strong numeracy and literacy skills.
• Proficient in IT, especially Microsoft Office, with a focus on Excel proficiency.

For more informaiton on this role reach out to Phil Doherty @ VANRATH for a confidential chat

''In my eyes, VANRATH is the clear industry leader of recruitment in Northern Ireland. With a long history of placements, they have perfected the recruitment trade, which was made very clear to me during my time with them. Whether you plan to find your new role or work directly for VANRATH, you can expect nothing but the best.''

''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.''

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