Customer Service Assistant - Progression - Immediate Start

VANRATH are delighted to be assisting a major growing sustainability client with the Recruitment of an Experienced Customer Service Assitant to join a fun and friendly team based in Belfast City Centre.

Salary - £24,500 - £26,000

Hours - 08:30-17:00

Responsibilities:

• Oversee all aspects of sales administration, including managing inbound sales inquiries and handling new customer onboarding.
• Generate electronic sales and production orders.
• Calculate required material quantities and prepare purchase orders as needed.
• Price sales orders based on established customer pricing structures.
• Maintain and manage controlled documents and ensure accurate upkeep of specification documents.
• Monitor stock levels to meet customer needs and production requirements.
• Participate in production meetings to align with customer service requirements.
• Manage customer service workflows and maintain customer forecasts.
• Provide requested information to customers, such as stock reports.
• Attend customer visits, both on-site and off-site, as required.
• Address customer inquiries directly, resolving issues confidently and effectively.
• Escalate customer issues when necessary.
• Coordinate with the supply chain to ensure smooth operations.
• Resolve invoice-related queries.
• Meet monthly targets in line with agreed profit margins.
• Ensure accuracy in customer service data for management reporting purposes.
• Work closely with the Accounts team to facilitate precise reporting.
• Comply with all company policies, procedures, and health and safety standards.

Essential Criteria:

• Minimum of 2 years' proven experience in a customer-facing or administrative role.
• Experience in customer account management.
• Familiarity with CRM systems is advantageous.
• Minimum educational qualification: GCSE (or equivalent) in Maths and English.
• Exceptional attention to detail and ability to follow detailed processes and procedures.
• Proactive, with the ability to manage and prioritize workload to meet deadlines.
• Adaptability to work effectively within a fast-paced environment, maintaining standards while meeting production schedules.
• Flexible, with a willingness to work cross-functionally within the team.
• Strong problem-solving and decision-making abilities.
• Professional communication and interpersonal skills for building and sustaining key stakeholder relationships.
• Strong numeracy and literacy skills.
• Proficient in IT, especially Microsoft Office, with a focus on Excel proficiency.

For more informaiton on this role reach out to Phil Doherty @ VANRATH for a confidential chat

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