Customer Service Manager - Newy - 40k - Immediate

VANRATH are delighted to be assisting a fantastic FMCG (Food) based company with the recruitment of a Customer Service Manager. Fantastic company to work in.

This will be based in the Company's site in Newry

Salary:

Fully Negotiable + Fantastic Benefits Package - Yearly Salary Reviews - Progression Opportunities

Responsibilities:

Manager of the Customer Service Team

1. Operations Management:

• Oversee the day-to-day operations within the Customer Service Department, ensuring smooth and efficient service delivery.

2. Team Leadership and Supervision:

• Supervise the customer service team, ensuring they provide professional, friendly, and responsive service that meets customer needs.
• Conduct performance reviews for team members, providing constructive feedback and setting realistic, achievable goals aligned with business objectives.
• Train and onboard new team members, providing a structured program to ensure they understand industry-specific processes and standards.

3. Customer Service and Issue Resolution:

• Address customer complaints promptly, ensuring they are monitored, recorded accurately, and resolved with effective solutions.
• Monitor and manage special orders or customer requirements, ensuring they are fulfilled accurately and on time, from the initial request to final delivery.
• Review and implement industry-specific processes tailored to the food manufacturing sector to improve service quality and operational efficiency.
• Ensure all orders are processed accurately and before the daily cut-off time to meet production and delivery schedules.
• Manage the orders inbox, ensuring timely responses to communications and fair distribution of workload among team members.

The Ideal Person:

• 1. Industry Experience:
• Strong experience in the food manufacturing or food services industry, preferably with a focus on customer service management.

2. Communication and Leadership:

• Excellent communication and interpersonal skills, with the ability to effectively manage a team and build strong customer relationships.

3. Problem-Solving and Customer Focus:

• Strong problem-solving skills with a proactive and customer-focused approach.
• Ability to work under pressure in a fast-paced environment, ensuring high levels of customer satisfaction.

4. Commercial and Analytical Skills:

• Commercially minded with the ability to analyse data and implement changes to improve service quality.

5. Organizational Skills:

• Strong organizational skills and attention to detail, ensuring that all customer requirements are managed effectively.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Phil Doherty in the strictest confidence.

Worked with Daniel to get a placement I wanted and really appreciated the support he provided during the process and the quick turn around to get me a suitable start date and contracted rate above my expectations.

Robert Apps dealt extremely professionally with my application and secured me an offer for a superb job. At all times his advice and updating was first class..... exceeded expectations

All my interactions have been very positive. They have great contacts in the public and third sector and place clients carefully after listening closely to requirements and preferences. They are good at keeping in touch and meeting client expectations throughout the recruitment process.

Worked with Jordan Burns. Amazing - exceeded expectations. Highly recommend!!

'The best agency I've worked with to date! They were unbelievably professional and supportive from start to finish, listened to my needs and found a placement that was perfect for me.''

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.''

''Massively positive experience with VANRATH. Couldn't recommend highly enough! I detailed exactly what I was after in a new role and they came back only with roles that ticked every box which is what really set them apart from some other agencies, no retrofitting or compromise to a role that you are not quite the right fit for - just roles that were exactly what I had said would suit my preferred working style.''