System Support Engineer

Job Description

Our client is looking for a proactive and technically capable System Support Engineer to play a key role in the deployment, configuration, and ongoing support of their innovative digital and hardware-based solutions. This role offers a unique opportunity to work hands-on with complex systems while supporting a diverse customer base through remote and on-site interventions.

The ideal candidate will be customer-focused, detail-oriented, and confident operating in a fast-paced, tech-driven environment. You'll work closely with local engineers, global teams, and cross-functional departments to ensure a seamless and high-performing support experience for clients across a variety of use cases.

What You'll Be Doing

Client-Facing Technical Support

  • Act as the first line of technical response for customer incidents in the delivery of effective resolutions for both hardware and software issues.
  • Troubleshoot efficiently, provide workarounds when necessary, and take full ownership of support tickets through to successful resolution.
  • Work to reduce customer downtime and maximise responsiveness.
  • Participate in on-call rotations to ensure extended support coverage when needed.

System Configuration & Remote Operations

  • Lead the installation, configuration, and remote setup of digital platforms and physical equipment for new customer deployments.
  • Focus on increasing first-time resolution and reducing the need for on-site interventions through effective use of remote support tools.
  • Proactively perform remote diagnostics and implement preventative maintenance strategies to avoid recurring issues.

Documentation & Process Improvement

  • Develop and maintain internal knowledge bases, technical documentation, and step-by-step support guides.
  • Collaborate with global teams and other business units to share insights and optimise incident tracking, reporting, and resolution processes.
  • Identify process inefficiencies and recommend practical, tech-led improvements that enhance support operations.

What Our Client is Looking For

Background & Experience

  • A minimum of 3 years' experience in a hands-on technical support or system integration role.
  • A strong foundation in IT principles gained through a relevant degree or professional certification.
  • Solid understanding of modern IT environments, including client-server architecture and network protocols (TCP/IP, DNS, DHCP).
  • Comfortable with both Windows and Linux operating systems.
  • Hands-on experience working with vitalisation platforms (e.g., VMware, Hyper-V).
  • Familiarity with databases such as MS SQL, including querying and basic data manipulation.
  • Exposure to Active Directory, firewalls, and security best practices.

Personal Qualities

  • Strong problem-solving skills and the ability to approach technical issues with a logical, analytical mindset.
  • Excellent communication skills-both written and verbal-with the ability to explain complex issues clearly to technical and non-technical users.
  • Comfortable working independently and managing priorities in a dynamic environment.
  • A true team player with a proactive attitude and commitment to delivering high-quality service.

For further information on this vacancy, or any other IT job in Belfast or wider NI, please apply via the link below or contact Sean Doherty in the strictest confidence.

"I very much enjoyed my experience with VANRATH. Sean Doherty was great to work with, very friendly and efficient, he streamlined everything for me so I had the least amount of stress as I went in for interviews. Looking forward to starting in my new role, thanks Sean!"

"My experience with Vanrath has been very pleasant, huge thank you to Sean Doherty, a master of his craft. Throughout the recruitment process, Sean has been very reliable and proactive and a great representative of the company. 10/10 would recommend this professional service."

"I've worked with a lot of recruitment consultants both as an employer and as a client and I can highly recommend Sean. He helped me secure my last move and I found him to be excellent in following up any questions I had as well as keeping me in the loop on progress. He was even willing to help out on his days off!"