Service Advisor (Ballyclare)

Job Description

VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Service Advisor position.

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.

Permanent role.

Place of work is Ballyclare

Salary

Fully Negotiable + Fantastic benefits, company pension scheme, etc.

Responsibilities:

  • Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
  • Generating, amending and updating service schedules and sending reminders
  • Vehicle and customer database management
  • Booking PSV appointments
  • Issuing workshop job cards and monitoring progress of vehicles in workshop
  • Processing and closing out workshop job cards and assisting with invoicing
  • Making outbound sales and customer care calls and managing key customer relationships
  • Creating maintenance contract quotes and selling maintenance contracts
  • Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
  • Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
  • Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

The Ideal Candidate:

  • Previous experience within a similar position
  • Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
  • Excellent organisation and time management skills
  • Full valid UK driving license

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Conor at Vanrath was very helpful and supportive in securing a new job. The funding for my previous job was becoming less secure and Conor helped me make the leap into a new permanent role. It was a quick process and a bit of luck with timing. I have spoke to other staff and Vanrath and have always found them helpful as well.

The best agency I've worked with to date! Robbie Lemon was unbelievably professional and supportive from start to finish. He listened to my needs and found a placement that was perfect for me. Robbie was thorough and prompt when I had any questions, was a pleasure to speak to, I really can't recommend him enough. If you're looking for a recruiter, look no further than Robbie because he's worth his weight in diamonds let alone in gold.

My experience with Vanrath was nothing short of superb! Ethan Boylan was efficient, courteous and extremely capable in his dealings with me. The whole journey from application to employment was delivered in a timely and professional manner.