Customer Service Advisor (Ballyclare) - Motor Industry

Job Description

VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position.

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.

Permanent role.

Place of work is Ballyclare

Salary

Fully Negotiable + Fantastic benefits, company pension scheme, etc.

Responsibilities:

  • Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
  • Generating, amending and updating service schedules and sending reminders
  • Vehicle and customer database management
  • Booking PSV appointments
  • Issuing workshop job cards and monitoring progress of vehicles in workshop
  • Processing and closing out workshop job cards and assisting with invoicing
  • Making outbound sales and customer care calls and managing key customer relationships
  • Creating maintenance contract quotes and selling maintenance contracts
  • Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
  • Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
  • Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

The Ideal Candidate:

  • Previous experience within a similar position
  • Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
  • Excellent organisation and time management skills
  • Full valid UK driving license

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Vanrath is a great recruitment company to work for. Emma who was dealing with my recruitment was very professional and lovely to talk to. She was able to source me a job quickly but also sourced me a job that was tailored to me, what I had experience in and what I enjoyed doing, which really helped. She was so helpful and kept in touch with me during my employment. Eve was also very helpful and responded to my queries quickly.

5*'s for Vanrath with a special mention for Ross Stevenson. Ross found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.
The level of service offered by VANRATH has been excellent. They have not simply facilitated a change of job but have considered my longer-term career objectives from the outset.

VANRATH have also engaged employers in speculative conversations where a role may not already exist rather than simply trying to fit my CV to known vacancies.