Lead ICT Analyst

Lead ICT Analyst

• Job Reference:VR181124
• Job Title: Lead ICT Analyst
• Salary: 32k pa
• Based: Belfast - Hybrid
• Hours: Full time - 37 pw (Mon-Fri, 9am-5pm)
• Contract: Temp - ongoing rolling contract with potential to secure permanent.

Overview

A public sector organisation is seeking a Lead ICT Analyst to join their Telephony and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastrastructure support. This is a hybrid role with a City Centre office location. This is a busy role, generally Mon-Fri 9-5 with some on call support when needed.

The client

Large public sector organisation with teams based across Northern Ireland. There are a lot of exciting IT projects happening here with lots of opportunity to gain exposure to new IT systems, and get involved in elements of project support/management.

About you

• Over 1 year of experience in IT Support within an IT Telephony environment.
• IT Degree or similar.
• Leadership qualities, motivated to learn and passionate team player.
• Strong experience of incident management and service requests.
• ITIL certification would be great to have

What you'll do as a Lead ICT Analyst

• Ensure all incidents and service requests are resolved /complete within agreed SLAs, passing to appropriate teams or third party suppliers if appropriate.
• Change management and problem management.
• Play a lead role in telephony and unified communication projects, upgrades and migrations.
• Establish and maintain a good and close working relationship with our internal and external customers.
• The creation, editing and development of technical documentation and end user guides.
• Willingness to learn new technologies and understand the business challenges.
• Any other IT related duties that are allocated by IT Team management

For further information on this vacancy, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.