IT Support Officer

IT Support Officer

• Job Reference: VR290924
• Job Title: IT Support Officer
• Salary: 25-28k pa
• Based: Ballymoney
• Hours: Full time - 37.5 pw (Mon-Fri, 9am-5pm)
• Contract: Temp - ongoing rolling contract with potential to secure permanent.

Overview

My client is currently modernising their IT Infrastructure across their sites in NI and have a requirement for an IT Support Officer to join their IT Service Desk team as soon as possible. You'll be providing general IT and Network Support to professionals within the organisation, assisting with general IT support queries such as device issues/setup, networks, printers, logins, as well as hardware/software support and deployments.

What's in it for you?

• 25-28k pa
• Holidays
• Pension
• Excellent work life balance

About you

• 1+ years of IT Support experience
• 2nd line experience with exposure to Active Directory
• Excellent IT knowledge, able to troubleshoot and resolve issues across IT systems, printers, networks etc
• Experience with providing hardware/software support for laptops, printers, mobiles etc.
• Strong communicator and positive team player.
• Driving licence and access to own car.

What you'll do as an IT Support Officer

• IT support of organisation's infrastructure.
• Support rollout of new hardware and systems.
• Resolve escalated tickets.
• Maintain high level of professional customer service.
• Support with onsite service requests (Resolve issues / setup devices such as laptops/printers/networks etc).
• Collaborate positively within a wider team of IT professionals.
• Work at fast pace to deliver excellent IT service.
• Travel to various sites.

For further information on this vacancy, or any other IT Support Officer job in Northern Ireland, apply via the link or get in touch for a confidential chat today.