Access our content in a way that suits you best.Including text-to-speech, reading and translation support.
IT Service Desk Analyst - 12 Month FTC
Job Description
IT Service Desk Analyst - 12 Month Fixed Term Contract
- Client: International law firm
- Location: Belfast city centre
About the Role
Provide technical support for a range of software and hardware systems. As part of our 24/7 "follow the sun" Global IT Service Desk team, you'll act as the main contact for IT issues, logging, troubleshooting, and resolving incidents or escalating when necessary.
Responsibilities
- Deliver first-level IT support via phone, email, and self-service portal.
- Log, assign, and track incidents; maintain clear communication with users.
- Work under your Team Leader's guidance to manage queues and ensure timely issue resolution.
What You Bring
- Excellent customer service and communication skills, with a tech-savvy and proactive attitude.
- Experience in Service Desk operations, ACD systems, ticketing, and IT service support tools.
- Knowledge of cloud-based solutions (Office 365, InTune, Azure) and 1+ year in IT support.
- Qualifications: IT-related degree and ITIL Foundation preferred.
Hours
Rotational shifts between 8:00 AM - 8:00 PM, Monday to Friday.
For further information on this vacancy, or any other IT Infrastructure roles in Belfast or wider Northern Ireland, please apply via the link below or contact Mark McAdams on 028 9033 0250 in the strictest confidence.
