IT Operations Service Manager, Belfast (43-50k)

Job Description

IT Operations Service Manager, Belfast (43-50k)

  • Job Reference: VR200924
  • Job Title: IT Operations Service Manager
  • Client: Public sector organisation
  • Based: Belfast City Centre - Hybrid
  • Contract: Temp - 6 months initially, likely extensions/move to perm.
  • Hours: Full-time / Mon-Fri / 9-5 generally (flexible working hours)

The postholder will be responsible for overseeing the day-to-day operations of cloud technologies, ensuring their availability, reliability, scalability, security, and license compliance. With key activities of monitoring, troubleshooting issues, implementing solutions to optimize service delivery and optimisation\design of business solutions. Collaboration with cross-functional teams to ensure alignment with business objectives and customer needs.

Additionally, the postholder will play a crucial role in driving continuous improvement initiatives to enhance service quality and efficiency. Your strategic vision will guide the development and execution of operational strategies to support business growth and maintain a competitive edge in the dynamic cloud services market. Overall, your focus will be on delivering exceptional service experiences while maintaining the highest standards of operational excellence.

Essential Criteria

  • IT Degree plus a minimum of 3 years in a technical management role within a large organisation OR have worked for a minimum of 5 years in a technical management role

  • Have recent experience/knowledge of working with Infrastructure\Cloud technologies and licensing, such as Windows/Linux/Unix operating systems, Microsoft 365 & Azure\AWS\GCloud Technology, Relational Database systems, Virtualisation, High Availability, SAN Storage, Networking, Security, Client devices, Web servers, Integration technologies, Application support, etc.

  • Have experience of leading or supporting ICT projects with a budget of over £50,000

  • Have previous experience utilising a project methodology or contract management (e.g. PRINCE 2, other similar methodology).

  • Strong Cloud Technology experience would be great to have

What you'll do as an IT Operations Service Manager

Key Responsibilities:

  • Ensure that the IT service processes are well defined, implemented and operated across the organisation.
  • Ensure all database servers are backed up in a manner that meets the RPO and RTO defined in customer SLA's.
  • Troubleshoot database service outages as needed, including after-hours and weekends.
  • Recommend most appropriate high availability and resilience options to meet customers' requirements.
  • Undertake capacity reviews of managed databases on a regular basis.
  • Document database environments to a quality standard.
  • Mentor support team colleagues.
  • Ensure that all operational delivery services and developments provided are planned and delivered in accordance with agreed support processes, SLA's and quality standards (ITIL, ISO 9001 and ISO 20000).
  • Ensure that all operational delivery services provided by suppliers are planned and delivered in accordance with agreed quality processes, SLA's and quality standards as appropriate.
  • A full list of duties and general responsibilities are available in the job description…

For a full job description of this IT Operations Service Manager vacancy, and a breakdown of the application process, apply via the link, or get in touch with JP Rooney at VANRATH.