Customer Service Manager

A leading Manufacturing company has been evolving and they are now looking to bring in a Customer Service Manager to the team. This is a fantastic opportunity for an experienced individual to join a company that offers a fantastic working environment and structure.

This is a Permanent role - based out of the company's Dungannon site.

This is an amazing company.

Salary

£40,000 - £50,000 - highly competitive rate of pay for the role which is negotiable based on experience + Great Benefits

Responsibilities

• Maintain and continuously improve highly effective procedures for complaint processing and investigation. This includes handling customer complaints promptly and effectively.
• Liaise with Customer Services Team in resolving customer quality related issues and provide point of escalation for the Customer Services Team where required.
• Attend regular meetings with Customers and act as company's quality representative.
• Monitor customer feedback, respond and act where necessary - identify trends and proactively and trend the status of Customer Replacement and associated Quality Metrics.
• Liaise with Quality Manager and production departments to provide solutions and drive closure of Replacement NCRs and ultimately reduce recurring issues and close out times.
• Ensure Quality Metric data is accurate and always reflects actuals.
• Conduct a Root Cause Analysis and assign area responsibility for implementation of Corrective Action for Customer Complaints and Customer Replacements.
• Support the Quality Team in relation to the implementation Quality Standards across all products

The Ideal Person

• Strong technical knowledge which can be applied to a Manufacturing Environment
• Ability to build strong Customer relationships and be a team player.
• Self-Motivated individual and able to multi-task and prioritise own work.
• A can do, find a way, attitude.
• Experience of delivering high quality work to deadline
• Creativity, diplomacy, self-motivation and self confidence

For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

As ever, it has been great to work with the team at Vanrath. I was in touch with a number of people in the firm, each of whom went the extra mile, finding roles tailored to my CV and supporting me throughout.

On this occasion, it was Dan Morgan who secured me my new role. He listened carefully to what i was looking for, encouraged me to push the boundaries and actively managed the interview process from start to finish. He has been a wonderful advocate!

helped me find a perfect career! She assisted me throughout and helped with every aspect including preparing for the interviews! She was so positive and straight talking - the whole process really put me at ease & I could tell that she really cared about what she was doing! I would 100% recommend to anyone looking for that next step in their career.

I can't recommend Vanrath recruitment agency enough for their hard work and dedication to help me find employment. Especially who was friendly, professional and very helpful. She found me a great job and negotiated all the terms. Would very highly recommend and would come back should I ever find myself unemployed again.