Aftersales Manager (Manufacturing)

A leading Manufacturing company has been evolving and they are now looking to bring in a Aftersales Manager to the team. This is a fantastic opportunity for an experienced individual to join a company that offers a fantastic working environment and structure.

This is a Permanent role - based out of the company's Dungannon site.

This is an amazing company.

Salary

Fully Negotiable + 20% Bonus - highly competitive rate of pay for the role which is negotiable based on experience + Great Benefits

Responsibilities

• Provide leadership for the company's Customer Care function
• Working, in conjunction with the Head of Customer Care & Aftercare Services, on the development and implementation of the overall strategic business plan, ensuring customer care & aftercare operational goals and objectives are aligned to ensure the business achieves its ambitions.
• Provide decisive leadership through communicating clear direction in everyday and pressure situations.
• Provide direction, motivation, support, guidance and constructive feedback to your team whilst building understanding of and alignment with company goals, culture and behaviours.
• Set best-in-class standards and practices, ensuring a uniformed approach, across service teams to include hiring, mentoring and performance management for customer care team members
• Build strong relationships based in mutual trust with employees, suppliers and customers that reciprocate success in line with company Vision, Values & Behaviours, instil passion and excitement in everything we do.
• Manage & lead the Customer Care Service Team across the group including Service Engineers & Service Coordinators, ensuring that customer accounts, issues, and needs are handled in a timely and professional manner.
• Consider the health and safety, environmental and energy impact of all customer care activities.
• * Lead continuous improvement initiatives through: ▪ Weekly aggregation and reporting of warranty cost data & critical issues to Senior Leadership. ▪ Quarterly product improvement discussions with Engineering & Production to relay observed and reported items. ▪ Continuous engagement with the Commercial Team to ensure a seamless customer experience from point of sale to commissioning and long-term support

The Ideal Person

• Experience in similar role
• A natural leadership style with the ability to motivate, inspire and empower the team to deliver and exceed results whilst being willing to adopt a "sleeves rolled up" approach when necessary
• Excellent customer relationship skills with a service orientated approach which inspires confidence in customer care & aftercare team

For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

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''VANRATH were incredibly helpful and really understood what I was looking for and my motivations.
When it came to receiving the offer they actually encouraged me to think about it, and make sure it was right for me rather than the usual recruiter thing to do which is to push to make a decision. This was a breath of fresh air and actually made the decision easier as there was no pressure.''

I had the pleasure of working with Tom, and I can confidently say he is an exceptional recruiter. Tom's dedication and expertise in matching candidates with the right opportunities stood out throughout the entire process. His communication was clear, timely, and he demonstrated a genuine interest in understanding my career goals. Thanks to Tom's efforts, I landed a fantastic job that aligns perfectly with my skills and aspirations. I highly recommend Tom to anyone seeking a professional, reliable, and results-driven recruiter.

Tom from VANRATH has been extremely professional and courteous. His expertise is evident, making my experience with VANRATH very positive. His support during my job search has been crucial. I highly recommend VANRATH's services and would give a 5-star rating without hesitation. Thanks again, Tom, for the excellent assistance!