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Application Support Specialist

Greater Belfast
Negotiable
Permanent
3 weeks ago

VANRATH are working with one of the leading technology companies in Northern Ireland. They seek an Application Support Specialist to join the team in Belfast.

The Role:

The role offers a great opportunity for a talented individual to play a key part in the development of the company. This will be a hand-ons role, learning the product and working daily to analyse issues and work through to resolution.

Responsibilities:

  • Become an expert with the product
  • Provide 3rd line support to the system using JIRA Service Desk
  • Take full ownership of the issues and see them through to resolution in line with the pre-defined SLAs
  • Ensure support tickets are correctly linked and tracked against resulting development jobs
  • Help improve the effectiveness and influence of the ecosystem

Requirements:

  • Demonstrable experience of working in a technical application support role for a software company
  • Proven ability to take ownership of issues and see them through to resolution
  • Strong track record of creating training materials for software applications
  • JIRA Service Desk or similar application (ideal)
  • HTML/CSS, JavaScript, SQL (ideal)
  • SaaS/PaaS (ideal)
  • Ecommerce experience

To speak in absolute confidence about this opportunity please contact Gareth Officer, Specialist IT Consultant at VANRATH on 028 9033 0250 / gareth.officer@vanrath.com or follow the link and send in your most recent CV.

Job Reference: GTOC881M101446_1571590811

Salary: Negotiable

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location:

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