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Application Support Analyst (SQL)

Greater Belfast
£25000 - £27000 Per Annum
Permanent
1 month ago

VANRATH are working with a software company who provide and develop mobile working solutions, based in Belfast, who are seeking an Application Support Analyst to join the team.

The Role:

To sit within the Customer Support team to provide remote support to the clients customers on their usage of the in-house products. To provide first, second and third line support as required. This role will suit an analytical thinking, motivated individual with a positive attitude. The technology you will be working with is cutting edge and as the company is growing there are opportunities for career progression.

Responsibilities:

  • Apply excellent telephone communications as appropriate to discuss the issue with the Customer to ensure the problem is clearly defined, understood and recorded
  • Logging all customer queries and requests on the incident management system
  • Applying high level of technical and application knowledge to diagnose and resolve customer issues
  • Monitoring and maintenance of Windows Services and website performance
  • Escalate customer issues were appropriate

Requirements:

  • Previous experience of Microsoft SQL Database query and management tools
  • Previous experience of Customer Service/Application Support environment
  • Professional telephone manner
  • Genuine interest in computer software applications

Benefits:

  • Career progression
  • Generous holiday allowance
  • Cash health plan
  • Pension Scheme
  • Free Fruit Mondays
  • Pay-Day Drinks
  • Staff away days and events
  • 24×7 Secure Parking

To speak in absolute confidence about this opportunity please contact Gareth Officer, Specialist IT Consultant at VANRATH on 028 9033 0250 / gareth.officer@vanrath.com or follow the link and send in your most recent CV.

Job Reference: GTOC878M919_1568890835

Salary: £25000 - £27000 per annum

Salary per: Annum

Job Duration:

Job Start Date: ASAP

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