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Administrator (Belfast)

Greater Belfast
£17000 - £18000 Per Annum
Permanent
2 months ago

Administrator (Belfast)

VANRATH are pleased to be recruiting for a Public Sector Organisation for an Administrator within their Repairs department based in their Belfast office. The Administrator will be required to deliver a customer focused service on a permanent basis.

Responsibilities:

Work as a member of the Repairs Contact Centre Team promoting an excellent customer focused service, assessing and ordering repair requests and processing invoices.

Duties include:

  • Accurately capture and record all tenant reported repairs, whether by telephone or email
  • Monitor and ensure completion of urgent emergency & routine repairs
  • Ordering repairs arising from maintenance service contracts
  • Follow through and track outstanding jobs with the relevant parties
  • Process orders and pursue outstanding job orders
  • Reconciliation of invoices and account for payment
  • Return disputed invoices
  • Assist in compiling reports on jobs orders and invoices
  • Answer telephone calls and deal with enquiries
  • Dealing with email queries from repairs logged online and contractors
  • Any other duties as required

The Ideal Person:

  • Good general level of education to include at least 5 GCSEs or equivalent including English and Maths (at a minimum of Grade C)
  • IT literate with demonstrable experience of Microsoft Office to include word processing and excel spreadsheets
  • Ability to deal with members of the public and staff at all levels, both face to face and over the telephone in a helpful, friendly and understanding manner
  • Ability to cope under pressure and remain in control in difficult/stressful situations
  • Ability to handle sensitive and confidential information and report with accuracy and attention to detail

Remuneration:

£17000 – £18000

For further information on this role or any other, please contact Laura McFarlane in the strictest confidence on 02890 330250 or apply via the link on this page.

Job Reference: Lam130319_1552497139

Salary: £17000 - £18000 per annum

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