Technical Support Officer

Job Description

VANRATH are pleased to be working with a globally recognised software solutions company on their search for a technical support officer. This is a 2nd line IT support position that allows for fully remote working (Belfast based office also available to work from if preferred). Monday - Friday standard working hours (37.5 hours per week).

The Role

  • Provide technical support across multiple sites
  • Help manage SLA's
  • Manage ticket requests for support
  • Perform patch management
  • Work closely with service delivery managers

The Ideal Person

  • Previous IT support experience
  • Understanding of ITIL service management
  • Experience working with 3rd party vendors
  • Experience with SQL

Benefits

  • Generous holiday package
  • Regular work hours (no on call)
  • Career progression opportunities
  • Fully remote working

For further information on this vacancy, or any other IT Infrastructure roles in Belfast or wider Northern Ireland, please apply via the link below or contact Mark McAdams on 028 9033 0250 in the strictest confidence.