Systems Developer ( ServiceNow )

My client is seeking a skilled Systems Developer to join their team and drive the transformation of business requirements into technical solutions within the Enterprise Service Management space. This role will focus on developing, managing, and optimising applications on their service management platform, ensuring seamless integration of workflows and processes that adhere to ITIL best practices.

Key Responsibilities:

• Take ownership of analysing business needs and translating them into effective application designs, development, and implementations within the ESM platform.
• Troubleshoot and resolve system and application issues, designing sustainable solutions that ensure reliability and efficiency.
• Provide ongoing support and enhancements to the Enterprise Service Management tool, collaborating with vendors and internal stakeholders to implement approved customisation's and upgrades.
• Maintain comprehensive documentation and effectively communicate technical and functional updates to management and stakeholders.
• Champion operational excellence by developing, refining, and promoting processes and tools in line with ITIL standards.
• Monitor and manage Service Management processes, with a focus on CSI, exploring new ways to enhance customer service strategies and application functionality.
• Evaluate and optimise user workflows to ensure process efficiency and effectiveness across the organisation.
• Collaborate closely with cross-functional teams throughout development, testing, and implementation cycles of platform upgrades and enhancements.
• Support additional projects and tasks as assigned by the Service Management leadership team.
• This is a global role, requiring flexibility to work outside standard business hours to coordinate with international teams across different time zones.

Skills and Qualifications:

• A Bachelor's degree in Information Technology or a related field, or equivalent hands-on experience in web/application development.
• Demonstrated experience with the ServiceNow platform and development is essential; ServiceNow CSA and CIS-ITSM certifications are highly preferred.
• Previous experience working within a legal environment is a strong advantage.
• Solid understanding of ITIL/ITSM processes; ITIL Foundation Certification is recommended.
• Strong background in application design, analysis, deployment, and ongoing support.
• Proficiency in JavaScript and experience with API integrations (inbound/outbound).
• Hands-on implementation experience with ServiceNow modules.
• Ability to work under tight deadlines while maintaining a high level of attention to detail and the flexibility to explore alternative solutions when necessary.
• Strong interpersonal skills with the ability to foster effective working relationships across all levels of the organisation and with external vendors or clients.
• Excellent analytical and problem-solving abilities with a global mindset and experience in multinational environments.
• Exceptional communication skills, both written and verbal, with the ability to clearly convey technical concepts to non-technical stakeholders.
• Proven ability to act as a bridge between IT and business units, promoting efficient processes and best practices throughout the organisation.

For further information on this vacancy, or any other IT job in Belfast or wider NI, please apply via the link below or contact Sean Doherty in the strictest confidence.

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