Service Advisor

VANRATH is collaborating with one of Northern Ireland's leading Commercial Vehicle Dealerships to fill a Service Advisor role. This is an excellent opportunity for someone with prior experience to join a well-established company that offers ample career progression.

Position: Permanent
Location: Dungannon
Salary: Highly Competitive + Exceptional benefits, company pension scheme, and more.

Key Responsibilities:

• Serve as the primary point of contact for customers, providing courteous greetings and understanding their needs.
• Generate, update, and modify service schedules, ensuring timely reminders are sent.
• Maintain and manage customer and vehicle databases.
• Coordinate and book PSV appointments.
• Issue and track workshop job cards, monitoring the vehicle progress.
• Assist with invoicing and closure of workshop job cards.
• Handle outbound sales calls, customer care calls, and maintain important customer relationships.
• Prepare and sell maintenance contracts, including providing quotes.
• Collaborate with the Workshop Foreman on job planning to ensure optimal efficiency and profitability.
• Contact customers to update them on any additional work needed and secure approval for extra tasks.
• Provide clear explanations to customers upon job completion and arrange vehicle collection or delivery.

Required Skills & Experience:

• Proven background in a similar customer service role.
• Ability to demonstrate excellent customer satisfaction skills.
• Strong organisational and time management abilities.
• Full, valid UK driving license.

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.