Service Advisor

Job Description

VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position.

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.

Permanent role.

Place of work is Ballyclare

Salary

Fully Negotiable + Fantastic benefits, company pension scheme, etc.

Responsibilities:

  • Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
  • Generating, amending and updating service schedules and sending reminders
  • Vehicle and customer database management
  • Booking PSV appointments
  • Issuing workshop job cards and monitoring progress of vehicles in workshop
  • Processing and closing out workshop job cards and assisting with invoicing
  • Making outbound sales and customer care calls and managing key customer relationships
  • Creating maintenance contract quotes and selling maintenance contracts
  • Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
  • Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
  • Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

The Ideal Candidate:

  • Previous experience within a similar position
  • Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
  • Excellent organisation and time management skills
  • Full valid UK driving license

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

I applied for a new job through Vanrath and was been helped by Conor who was hiring for the role. He kept me up to date during the process and was very helpful. When he rang to let me know I had been successful in the interview, he sounded genuinely happy for me. I've had a great experience so far and I'm thankful to Conor for helping me obtain my new job!

I had a fantastic experience working with Conor Birch. He were professional, attentive, and truly invested in finding the right job for me. From the start, he took the time to understand my skills and career goals, providing valuable advice and keeping me informed throughout the process. His communication was excellent, and guided me through each step, offering interview tips and feedback. Thanks to his dedication and expertise, I landed a role that perfectly aligns with my aspirations.

An excellent service from Ross Stevenson at Vanrath. Ross has been very helpful and supportive from the start which is just over 3 weeks ago. I am due to start a contract Project Manager role next week. I readily recommend Vanrath's recruitment service and Ross in particular.

Chris Haddock from Vanrath, recently secured an opportunity for me within a large public sector organisation. He was extremely professional, well informed of the industry, was on hand to answer any queries, and smooth the transition from one employer and the next.