Senior Technical Account Manager

VANRATH are delighted to have partnered with a leading Managed Services firm in their search for a Technical Account Manager. This position necessitates extensive collaboration across this business to assure that IT/Services attain the utmost quality standards, aiming to optimise the company's success rate.

As a senior technical consultant, coach, and escalation point, you will collaborate with prestigious global enterprise clients spanning the Financial, Pharma, and Public sectors in a role characterised by complexity, challenge, and big reward.

Benefits:

• Base salary up to £80,000
• 90% remote working (expectation to come into the office once a month)
• 33 days holidays
• Solid pension match
• Income protection
• Life assurance
• Full brochure of added benefits/perks

Main Responsibilities:

• As a Technical Account Manager, you function as a technical consultant and subject matter expert for designated enterprise accounts' IT Infrastructure portfolios, encompassing steady-state service delivery and ongoing projects.
• Conduct thorough due diligence to provide necessary support to various teams including Service Delivery, PMO, Transitions, Product, Pre-sales, and Solutions, ensuring the implementation of optimal solutions for service excellence.
• Collaborate closely with Account teams and cross-functional groups to offer technical expertise and deliver managed services with excellence.
• Take ownership of IT infrastructure portfolio service delivery both regionally and globally, covering areas such as Network, Servers, Storage, Security, Virtualization technologies, Data Centers, and Patch management & compliance.
• Manage operational and contractual metrics, driving continual improvement projects and implementing innovative technological solutions.
• Ensure IT infrastructure service excellence by leveraging knowledge of ITSM, SIAM, IaaS, and PaaS offerings, along with implementing ITIL and industry best practices.
• Lead troubleshooting efforts for incidents and technical issues, owning Problem Management processes including root cause analysis, resolution, and change requests according to ITIL standards.
• Escalate issues to resolver groups and partner technical teams for timely resolution.
• Collaborate with technical teams to design and implement tailored solutions aligned with client requirements.

Experience:

• At least 10+ years of total experience, as a Technical Account Manager, IT Systems Administrator, Technical Consultant.
• Latest 2+ years of proven experience as a technical account manager supporting similar enterprise clients, preferably with IT manged service provider.
• Exposure & experience to ITSM, SIAM, IaaS, PaaS, ITSM application manged services portfolio.
• Hand son experience with IT infrastructure portfolio service delivery regionally & globally with IT service provider.
• Thorough knowledge of various IT Infrastructure hardware, software technologies, for example Network (LAN/WAN, AP, Routers, Switches, Network Racks), Server (Server Racks), Windows Server.
• Virtualisation technologies (VMware, Citrix). Patch management & compliance.
• Data Centres Operations support (On-prem, public cloud, hybrid cloud).

Education & Qualifications:

• Bachelors - (Computer science / IT/ Engineering)
• ITIL V3/V4 Foundation
• Experience in supporting VMWare, Citrix Virtualization Technologies
• Experience in supporting Windows Server (Active Directory, MS Exchange, O365), Virtualisation technologies (VMware, Citrix), MS - (Azure, Intune, Defender)
• Experience in supporting Data Centre operations (On Premise, Public, Hybrid) requests, incidents, h/w upgrades, host/rack level decommission, etc
• Experience in supporting Networks (LAN/WAN, AP, Routers, Switches)
• Exposure to Lean & Six Sigma, PMP methodologies

For further information on this vacancy, or any other IT Manager job in Belfast or wider Northern Ireland, please apply via the link below or contact Sean Doherty in the strictest confidence.

Some of my recent testimonials:

"I very much enjoyed my experience with VANRATH. Sean Doherty was great to work with, very friendly and efficient, he streamlined everything for me so I had the least amount of stress as I went in for interviews. Looking forward to starting in my new role, thanks Sean!"

"My experience with Vanrath recruiters has been very pleasant, huge thank you to Sean Doherty, a master of his craft. Throughout the recruitment process, Sean has been very reliable and proactive and a great representative of the company. 10/10 would recommend this professional service."