Senior Service Desk Team Leader

Job Description

VANRATH are pleased to be working with a global organisation on their search for a Senior Service Desk Team Leader. The successful candidate will play a vital part within the service management team and will be responsible for service desk operations.

This is an opportunity to join an innovative team and play an integral part within the service desk operations team.

The Role

  • Operational management of the service desk team
  • Ensuring SLA targets are met
  • Acting as the global deputy service desk manager
  • Monitoring team performance
  • Ensuring ticket requests are answered in a timely manner

The Ideal Person

  • 3+ years experience in IT support
  • Experience with Azure, O365 & InTune
  • Experience working with ticket management and automatic call distribution technologies
  • Experience with Microsoft desktop technologies

Benefits

  • Company bonus
  • Hybrid working
  • Life Assurance
  • Pension
  • Generous holiday package

For further information on this vacancy, or any other IT Infrastructure roles in Belfast or wider Northern Ireland, please apply via the link below or contact Mark McAdams on 028 9033 0250 in the strictest confidence.