Senior Customer Service (SAP)

VANRATH are delighted to be assisting a leading packaging company with the recruitment of a Senior Customer Service Representative. This company has a fantastic reputation.

This is a Permanent role - based out of the company's Campsie office.

This is an amazing company.

Salary

Highly negotiable salary

Responsibilities

The successful candidate is a central point of contact between external Customers and the organisation. Responsible for providing first class sales support to the Sales Team, ensuring all customer orders and issues are addressed in a timely fashion as well as liaising between customer, internal departments to ensure efficient co-ordination of the customer order process using the SAP system.

• Managing all aspects of order entry, order processing and order shipment
• Communicating with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions in a professional and courteous manner.
• Maintaining customer records to include weekly reporting on order status
• Preparation of reports for internal / external sales meetings and customer visits
• Assisting with AR as and when necessary
• Creating of export paperwork for FCA / EXW Shipments
• Forecast & Budgeting for House Accounts
• Creating and maintaining customer records in SAP systems, including order preferences, product specific feedback, address information, billing information, and contact preferences
• Working with Buyers and Planners to achieve on-time customer deliveries
• Complying with and supporting all Health, Safety & Environmental programs, policies and procedures
• Performing any other job-related duties and responsibilities as may be assigned

The Ideal Person

• GSCE Maths + English
• 2+ years Customer Service / Sales experience
• Proficient with office/excel
• SAP Experience