IT Service Desk Analyst - Belfast (25-28k)

IT Service Desk Analyst - Belfast (25-28k)

• Job Reference: JPR120924
• Job Title: IT Service Desk Analyst
• Salary: 25-28k pa
• Based: Belfast City Centre
• Hours: Full time - 37.5 pw (Generally Mon-Fri, 9am-5pm)
• Contract: Temp - ongoing rolling contract with potential to secure permanent

Overview

We work with a range of public sector organisations across the health, education, charity, energy and housing sectors, as well as various government bodies. We are regularly on the lookout for motivated IT Service Desk Analysts who are keen to secure a long-term temporary role within one of these organisations, with the ambition to secure some great experience, prove themselves, and ultimately secure a permanent position within that organisation.

What's in it for you?

• 25-28k pa
• Annual Leave
• Pension

About you

• Strong professional IT Support experience
• Experience resolving tickets, using Active Directory etc
• Excellent IT knowledge, able to troubleshoot and resolve issues across IT systems, printers, networks etc
• Experience with providing hardware/software support for laptops, printers, mobiles etc.
• Strong communicator and positive team player.
• Driving licence and access to own car.
• Problem solver, willing to take on new challenges and figure things out.

What you'll do as an IT Service Desk Analyst

• IT support of organisation's infrastructure.
• Support rollout of new hardware and systems.
• Resolve escalated tickets.
• Maintain high level of professional customer service.
• Support with onsite service requests (Resolve issues / setup devices such as laptops/printers/networks etc).
• Collaborate positively within a wider team of IT professionals.
• Work at fast pace to deliver excellent IT service.
• Travel to various sites across Belfast.
• Onsite face-to-face support, and remote support via calls/emails etc.

For further information on this vacancy, or any other IT Service Desk Analyst job in Northern Ireland, apply via the link.