Housing Advisor

Job Description

Role: Housing Advisor - Temporary - Belfast
Job Overview
VANRATH are assisting our client, a large Public Sector organisation, in their search for a Housing Advisor for 3 months initially with the possibility of extension. You will collaborate with relevant internal departments and agencies to deliver high-quality housing solutions and support tailored to customer needs.

  • Salary: £15.70/hour
  • 37 hours per week
  • Belfast city centre office

Key Responsibilities:

  • Provide housing advice, tenancy sustainment support, and homelessness prevention services, addressing diverse customer needs and risks at an early stage.
  • Manage cases related to homelessness assistance and tenancy sustainment, ensuring compliance with policies and procedures while achieving timely and effective resolutions.
  • Make decisions in line with organisational Standing Orders and the Board Scheme of Delegations, ensuring all outcomes are proportionate, legal, auditable, and necessary.
  • Monitor and manage performance measures to enhance business operations and identify areas for improvement.
  • Draft responses to letters and complaints on behalf of the Business Area Manager, specifically related to their caseload, and ensure effective communication.
  • Provide cover within the office as needed and undertake additional duties to support the team's operations and continuity of service.

Essential Criteria:
Candidates must meet one of the following qualification requirements:

  • Hold a degree (or a qualification of an equivalent academic level) and have a minimum of 1 year relevant experience.
  • Hold a B Tech Higher (or a qualification of an equivalent academic level) and have a minimum of 2 years relevant experience.
  • Exceptionally, candidates without the above qualifications but with 3 years relevant experience will also be considered.

Relevant experience must include:

  • Interpreting relevant policies and statutory requirements to make appropriate decisions that meet customer needs.
  • Collaborating effectively as part of a team to achieve shared outcomes.
  • Gathering information to understand customer needs and identifying practical solutions.
  • Working with internal and external stakeholders to develop effective housing solutions.
  • Experience in housing is desirable.

For further information on this job, or any other Public Sector role in Northern Ireland, apply via the link or contact Ryan Sykes for a confidential chat today. VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers.