Health and Wellbeing Administrator

Health and Wellbeing Administrator
Looking for your next career move in the Public Sector? VANRATH are delighted to be partnering with a local public sector organisation to recruit a Health and Wellbeing Administrator on an initial temporary basis of 3 - 6 months.
About your next employer
A leading local public sector organisation, supporting people with a variety of regional matters. Working with over 45 partner organisations in the community and voluntary sector to deliver a range of support and services in the community.
About you

• A minimum of 5 GCSEs (or equivalent) at Grade C or above, which must include English Language and Mathematics PLUS at least 2 years' relevant experience of each of the following criteria:

OR

• In the absence of 5 GCSEs as set out above, at least 5 years' relevant experience of the following criteria:

• Dealing effectively with client/customer queries in person and by telephone.
• Maintaining both electronic and paper-based office administration systems in line with organisational policies and procedures.
• Using the following elements of the MS Office package in a business context: Word, Excel, Outlook Updating and utilising an electronic database to generate reports and information for specific business purposes
• Drafting formal correspondence to a third party demonstrating a high proficiency in written English Processing information and accurately recording on different portals (both digital & paper-based files)

What you'll do

• Function as a first point of contact for individuals accessing the organisation, both in person at the office and over the telephone.
• Develop a detailed and accurate understanding of the services and support delivered by organisation and its funded organisations.
• Respond to and resolve client queries over the telephone and face to face in the Reception.
• Provide client support by checking documents and providing advice and guidance.
• Accurately record messages and/or refer client calls to senior members of the team.
• Record and process Individual Client Consultation forms and incoming documentation in line with organisation's policies and procedures.
• Draft correspondence to clients and third parties in order to provide or seek additional information in relation to individual applications.
• Provide administrative support to the Client Services function and wider organisation.

For further information on this job, or any other HR job in Belfast or Northern Ireland, apply via the link or contact Emma Hall for a confidential chat today.