Customer Support Officer - Part Time

VANRATH are delighted to be assisting our client, a large local authority with the recruitment of a Customer Support Officer to join their team based in Antrim.

This is a Part-Time position. 22.2 hours a week.

Tuesday, Wednesday & Thursday 9-5.

Salary

£14.84 per hour, plus benefits.

Responsibilities:

• Deliver exceptional customer service, addressing queries and complaints professionally across all communication channels.
• Continuously develop knowledge and skills to enhance service quality.
• Handle service requests efficiently and confidentially, in line with the organisation's customer service policies.
• Process customer payments, maintain accurate records, and perform financial reconciliations.
• Operate telephone systems and update CRM records as needed.
• Ensure the reception area is well-maintained and stocked with relevant materials.
• Assist customers with completing service-related forms and promote self-service options.
• Provide information on events, exhibitions, and external agencies to support customers.
• Support internal teams with customer service training, feedback, and performance reporting.
• Collaborate with other departments to ensure smooth operations of services and events.
• Work collaboratively within the team to meet service objectives.
• Be available to work flexible hours when required.

The Ideal Person:

• Minimum of 5 GCSEs (Grades A-C) or equivalent, including English and Maths, or 2 years' relevant experience.
• At least one year in a customer service role, including reception duties, cash handling, and dealing with customer queries via phone, email, or live chat.
• Problem-solving ability, flexible and adaptable to change, and handling sensitive information discreetly.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Access to transport for work-related duties.

For further information on this job, or any other Business Support job in Belfast or Northern Ireland, apply via the link or contact Conor Birch for a confidential chat today.

Some positive candidate feedback we've received-

'VANRATH were very easy to work with, personable and knew what questions to ask to find me the right role. Would highly recommend.''

''I would highly recommend Vanrath. Very quick response to my application. They have been extremely dedicated to finding me a role that was best suited to my future career development.''

''Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.''