Customer Support & Sales Admin

Job Description

VANRATH are assisting with the recruitment of a Customer Support & Sales Admin for a major company that specialises in Supply, Distribution and Manufacturing.

This is a Full-time position - Monday - Friday (9.00am - 5.30pm) position.

Permanent position - Monday - Friday - Position of work is Newry.

Salary:

Fully Negotiable (£26,000 preferred) + Fantastic Benefits package

Responsibilities:

  • Monitor sales email inbox ensuring emails are dealt with in a timely manner.
  • Receiving and processing sales orders on the ERP system
  • Verifying orders, including customer's personal information and payment details.
  • Dealing effectively and efficiently with customers' requests & queries. i.e., stock availability, delivery times, notification of delays etc.
  • Imparting technical and product information to customers including offering alternative product choices.
  • Dealing with customer queries and complaints
  • Proactive telesales function within the sales office focussing on individual and team KPI's.
  • Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
  • Meet and greet in the office and dealing with any trade enquiries.
  • Work effectively with other departments.
  • General office administrative duties and any other duties that may be assigned.

The Ideal Person:

  • Experience in similar role
  • Working knowledge of the Microsoft Windows and the Office packages.
  • Knowledge of sales processes/order process and order fulfilment.
  • Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

I had a wonderful experience with Vanrath. Everything from the moment I called to inquire about a role I seen advertised, the preparation for the interview and the preparation before joining the new role have exceeded my expectations. Emma Jayne in particular was fantastic and I cannot thank her enough for all the support.

Vanrath were brilliant helping me secure my next job. Big shout out to Dan & EJ who were just fantastic! Both really listened and understood my current situation, knew exactly what I wanted, and kept me up to date throughout the application and interview process. Absolute pleasure to deal with.

Had a great experience using VANRATH for securing a new job, in particular Jordan, was such a pleasure to work with. His communication and helpfulness throughout the process was outstanding. Cannot recommend them (and him) enough!

My consultant presented details of job opportunities in a friendly and efficient manner, taking into account my experience and preferences. He successfully negotiated several interviews which led to me gaining my current role.