Customer Support Administrator - Warrenpoint

Job Description

This is an excellent opportunity for an individual to join a flourishing food manufacturing company -one of the largest and most modern in Ireland. It offers a superb chance for someone eager to advance their career and expand their knowledge within a leading organisation. The company is looking to recruit a Customer Support individual.

The company highly values its employees, making it an ideal place for anyone looking to further their professional growth.

(Monday - Friday - 9.00am - 5.00pm) - Occasional Weekend Shifts - Saturday 9.00am - 3.30pm and Sunday 1.00pm - 5.00pm - Office is based in Warrenpoint - Permanent role

Salary

Fully Negotiable + Additional Fantastic Benefits and Perks

Responsibilities:

· Provide outstanding customer service and customer care.

· Support the ordering process, with the use of customer service software, whereby the current production plan will be generated and communicated to all internal stakeholders in an accurate and timely manner.

· Have a good working knowledge of the customer service software.

· Be able to address and resolve customer queries and issues in a timely and efficient manner.

· Build lasting relationships and find best solutions for our customers to achieve the highest level of customer satisfaction.

· Have a good working knowledge of relevant products and services.

· Be able to confidently sell and upsell products when the opportunity presents.

· Be able to multitask and work under pressure to deadlines.

· Liaise effectively with other departments relative to orders received, production scheduling, invoicing, quality control, and order delivery.

The Ideal Person:

  • Experience in a similar role
  • Accurate data entry skills.
  • Customer focused and can build trusting relationships.
  • Strong & Confident communicator.

For further information on this opportunity, or any other position in Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

I had a wonderful experience with Vanrath. Everything from the moment I called to inquire about a role I seen advertised, the preparation for the interview and the preparation before joining the new role have exceeded my expectations. Emma Jayne in particular was fantastic and I cannot thank her enough for all the support.

Vanrath were brilliant helping me secure my next job. Big shout out to Dan & EJ who were just fantastic! Both really listened and understood my current situation, knew exactly what I wanted, and kept me up to date throughout the application and interview process. Absolute pleasure to deal with.

Had a great experience using VANRATH for securing a new job, in particular Jordan, was such a pleasure to work with. His communication and helpfulness throughout the process was outstanding. Cannot recommend them (and him) enough!

My consultant presented details of job opportunities in a friendly and efficient manner, taking into account my experience and preferences. He successfully negotiated several interviews which led to me gaining my current role.