Customer Support Administrator - Warrenpoint

This is an excellent opportunity for an individual to join a flourishing food manufacturing company -one of the largest and most modern in Ireland. It offers a superb chance for someone eager to advance their career and expand their knowledge within a leading organisation. The company is looking to recruit a Customer Support individual.

The company highly values its employees, making it an ideal place for anyone looking to further their professional growth.

(Monday - Friday - 9.00am - 5.00pm) - Occasional Weekend Shifts - Saturday 9.00am - 3.30pm and Sunday 1.00pm - 5.00pm - Office is based in Warrenpoint - Permanent role

Salary

Fully Negotiable + Additional Fantastic Benefits and Perks

Responsibilities:

· Provide outstanding customer service and customer care.

· Support the ordering process, with the use of customer service software, whereby the current production plan will be generated and communicated to all internal stakeholders in an accurate and timely manner.

· Have a good working knowledge of the customer service software.

· Be able to address and resolve customer queries and issues in a timely and efficient manner.

· Build lasting relationships and find best solutions for our customers to achieve the highest level of customer satisfaction.

· Have a good working knowledge of relevant products and services.

· Be able to confidently sell and upsell products when the opportunity presents.

· Be able to multitask and work under pressure to deadlines.

· Liaise effectively with other departments relative to orders received, production scheduling, invoicing, quality control, and order delivery.

The Ideal Person:

• Experience in a similar role
• Accurate data entry skills.
• Customer focused and can build trusting relationships.
• Strong & Confident communicator.

For further information on this opportunity, or any other position in Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

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