Customer Support Administrator

Job Description

VANRATH are assisting with the recruitment of a Customer Support Administrator for a major company that specialises in Supply, Distribution and Manufacturing.

This is a Full-time position - Monday - Friday (9.00am - 5.30pm) position.

Permanent position - Monday - Friday - Position of work is Newry.

Salary:

Fully Negotiable (£26,000 preferred) + Fantastic Benefits package

Responsibilities:

  • Monitor sales email inbox ensuring emails are dealt with in a timely manner.
  • Receiving and processing sales orders on the ERP system
  • Verifying orders, including customer's personal information and payment details.
  • Dealing effectively and efficiently with customers' requests & queries. i.e., stock availability, delivery times, notification of delays etc.
  • Imparting technical and product information to customers including offering alternative product choices.
  • Dealing with customer queries and complaints
  • Proactive telesales function within the sales office focussing on individual and team KPI's.
  • Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
  • Meet and greet in the office and dealing with any trade enquiries.
  • Work effectively with other departments.
  • General office administrative duties and any other duties that may be assigned.

The Ideal Person:

  • Experience in similar role
  • Working knowledge of the Microsoft Windows and the Office packages.
  • Knowledge of sales processes/order process and order fulfilment.
  • Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Glenn found me an assignment matching my skill set in a better way, and this was after I applied online for a totally different role on a totally different platform for a totally different organisation! This excellent first time experience of the VANRATH agency for me was a five star experience. I highly recommend you register with VANRATH, whether you are a potential job seeker or a potential employer, they really know what they are doing! and I have had much agency experience and all agencies are definitely NOT EQUAL. I highly recommend VANRATH. They will put your best interest first, finding you the right job assignment or the right candidate.

Vanrath have been great to work with and have provided a really professional service. A special mention has to go to Ross

My experience working with Vanrath was simply outstanding. From the moment I contacted them, their professionalism and dedication were evident. Working closely with was a delight; she guided me throughout the hiring process with support and genuine care. I highly recommend Vanrath.

Suzanne was brilliant in getting me the role I wanted. She always took my calls or called me back quickly. She was knowledgeable about the company and was very encouraging. Would highly recommend her.