Customer Services Admin

Job Description

Role: Customer Service Administrator - Temp to Perm - Belfast
Job Overview
VANRATH are assisting our client, a well-established local success story business, who have scaled over the years due to their diligence in providing targeted solutions to their customer base. This dynamic office-based role requires excellent communication and organisational skills, ensuring seamless customer interactions while overseeing order processing, updates, and directing calls and emails.

  • Highly competitive salary: £28,000 DOE
  • Mon - Fri, 08:30am - 4:30pm
  • Potential for role to become permanent for the right candidate

Key Responsibilities:

  • Manage the efficient processing of customer orders, ensuring accuracy and timeliness.
  • Collaborate with relevant departments to ensure all customer orders are fulfilled to satisfaction.
  • Keep customers informed about the status and progress of their orders.
  • Provide timely updates on order processing and delivery times.
  • Direct telephone calls and emails to the appropriate departments or individuals.
  • Ensure prompt and courteous responses to customer enquiries and concerns.

Essential Criteria:

  • Highly organised and efficient in managing tasks and responsibilities to meet stringent deadlines in a commercial environment.
  • Strong customer service experience, ensuring excellent support and satisfaction in a professional setting.
  • Adept at directing customer enquiries and ensuring they reach the appropriate departments for swift resolution.
  • Excellent interpersonal communication skills, fostering positive relationships with both staff and customers.
  • Familiarity with company policies to maintain high service standards.
  • Compliance with the organisation's rules regarding processes and procedures according to the relevant standards.
  • Responsible thinking and communication in line with the Integrated Management System, ensuring a seamless customer experience.

For further information on this job, or any other Business Support role in Northern Ireland, apply via the link or contact Ryan Sykes for a confidential chat today. VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers.