Customer Service Specialist - Warrenpoint

This is an excellent opportunity for an individual to join a flourishing food manufacturing company -one of the largest and most modern in Ireland. It offers a superb chance for someone eager to advance their career and expand their knowledge within a leading organisation. The company is looking to recruit a Customer Support Specialist individual.

The company highly values its employees, making it an ideal place for anyone looking to further their professional growth.

(Monday - Friday - 9.00am - 5.00pm) - Occasional Weekend Shifts - Saturday 9.00am - 3.30pm and Sunday 1.00pm - 5.00pm - Office is based in Warrenpoint - Permanent role

Salary

Fully Negotiable + Additional Fantastic Benefits and Perks

Responsibilities:

· Provide outstanding customer service and customer care.

· Support the ordering process, with the use of customer service software, whereby the current production plan will be generated and communicated to all internal stakeholders in an accurate and timely manner.

· Have a good working knowledge of the customer service software.

· Be able to address and resolve customer queries and issues in a timely and efficient manner.

· Build lasting relationships and find best solutions for our customers to achieve the highest level of customer satisfaction.

· Have a good working knowledge of relevant products and services.

· Be able to confidently sell and upsell products when the opportunity presents.

· Be able to multitask and work under pressure to deadlines.

· Liaise effectively with other departments relative to orders received, production scheduling, invoicing, quality control, and order delivery.

The Ideal Person:

• Experience in a similar role
• Accurate data entry skills.
• Customer focused and can build trusting relationships.
• Strong & Confident communicator.

For further information on this opportunity, or any other position in Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Sean was always available for a chat and guidance; helping me prepare for interviews and advising me on his understanding of what it could be potentially entail to work for each company. I am am now excited and confident to start in my new role, with big thanks to all of his help along the way.

Would highly recommend Vanrath. After uploading my cv I was contacted the next daywho was able to find a permanent suitable role for me very quickly. She was very helpful and supportive through the entire interview process and was able to negotiate a very good job offer which I was delighted with.

I would highly recommend Vanrath. Dan Morgan was very friendly and approachable and was always available whenever I had any questions or concerns. As soon as I provided my CV, he made contact with me very quickly, and, throughout the application process, he was always very prompt in providing me with updates. He helped me with the interview process, giving me guidance on what I should discuss during the interview. He secured me a great position within two weeks.

I was leaving a permanent role to go into a contract role, which I was nervous about. Dan was very honest and reassuring, making me feel confident in accepting the role, as I trust that he would help me secure another role should the contract end.