Customer Service Representative - 26k - Newry

VANRATH are assisting with the recruitment of a Call Handler for a major company that specialises in Supply, Distribution and Manufacturing.

This is a Full-time position - Monday - Friday (9.00am - 5.30pm) position.

Permanent position - Monday - Friday - Position of work is Newry.

Salary:

£24,000 - £26,000 + Fantastic Benefits package

Responsibilities:

• Monitor sales email inbox ensuring emails are dealt with in a timely manner.
• Receiving and processing sales orders on the ERP system
• Verifying orders, including customer's personal information and payment details.
• Dealing effectively and efficiently with customers' requests & queries. i.e., stock availability, delivery times, notification of delays etc.
• Imparting technical and product information to customers including offering alternative product choices.
• Dealing with customer queries and complaints
• Proactive telesales function within the sales office focussing on individual and team KPI's.
• Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
• Meet and greet in the office and dealing with any trade enquiries.
• Work effectively with other departments.
• General office administrative duties and any other duties that may be assigned.

The Ideal Person:

• Experience in similar role
• Working knowledge of the Microsoft Windows and the Office packages.
• Knowledge of sales processes/order process and order fulfilment.
• Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

My experience with Vanrath was nothing short of superb! Ethan Boylan was efficient, courteous and extremely capable in his dealings with me. The whole journey from application to employment was delivered in a timely and professional manner. I can highly recommend Vanrath and in particular, Ethan Boylan for anyone currently seeking employment.

I had the pleasure of working with Tom, and I can confidently say he is an exceptional recruiter. Tom's dedication and expertise in matching candidates with the right opportunities stood out throughout the entire process. His communication was clear, timely, and he demonstrated a genuine interest in understanding my career goals. Thanks to Tom's efforts, I landed a fantastic job that aligns perfectly with my skills and aspirations. I highly recommend Tom to anyone seeking a professional, reliable, and results-driven recruiter.

Conor at Vanrath was very helpful and supportive in securing a new job. The funding for my previous job was becoming less secure and Conor helped me make the leap into a new permanent role. It was a quick process and a bit of luck with timing. I have spoke to other staff and Vanrath and have always found them helpful as well.

Brilliant organisation. Chris Haddock is a true gentleman and a pleasure to work with. Anything he said he would do, he did it and more. Would recommend to anyone.