Customer Service Manager (Food / FMCG)

VANRATH are delighted to be assisting a fantastic FMCG (Food) based company with the recruitment of a Customer Service Manager . Fantastic company to work in.

This will be based in the Company's site in Newry

Salary:

Fully Negotiable + Fantastic Benefits Package - Yearly Salary Reviews - Progression Opportunities

Responsibilities:

• Oversee the day-to-day operations within the Customer Service Department, ensuring smooth and efficient service.
• Review and implement processes tailored to the food manufacturing industry to improve service quality and efficiency.
• Ensure all orders are processed accurately and before the daily cut-off time to meet production and delivery schedules.
• Supervise the team, ensuring they provide a professional, friendly, and responsive service that meets customer needs.
• Address customer complaints promptly, monitoring and recording them accurately while implementing effective solutions.
• Train new team members with a structured onboarding program, ensuring they understand industry-specific processes and standards.
• Conduct performance reviews for team members, providing feedback and setting achievable goals aligned with business objectives.
• Manage the orders inbox, ensuring that all relevant communications are responded to in a timely manner and that workload distribution is fair among team members.
• Monitor and manage special orders or customer requirements, ensuring they are fulfilled accurately and on time from initial request to final delivery.
• Develop and maintain strong relationships with key customers, ensuring their specific needs are met and expectations are exceeded.
• Ensure the team has adequate cover for holidays and absences to maintain service levels.
• Collaborate with production, logistics, and quality control teams to ensure that customer requirements align with production capabilities and schedules.

The Ideal Person:

• Strong experience in the food manufacturing or food services industry, preferably with a focus on customer service management.
• Excellent communication and interpersonal skills, with the ability to manage a team and build strong customer relationships.
• Strong problem-solving skills with a proactive and customer-focused approach.
• Ability to work under pressure in a fast-paced environment, ensuring high levels of customer satisfaction

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Worked with Daniel to get a placement I wanted and really appreciated the support he provided during the process and the quick turn around to get me a suitable start date and contracted rate above my expectations.

Robert Apps dealt extremely professionally with my application and secured me an offer for a superb job. At all times his advice and updating was first class..... exceeded expectations

All my interactions have been very positive. They have great contacts in the public and third sector and place clients carefully after listening closely to requirements and preferences. They are good at keeping in touch and meeting client expectations throughout the recruitment process.

Worked with Jordan Burns. Amazing - exceeded expectations. Highly recommend!!